Shipping policy

Thank you for shopping with Sol & Terra Mercantile. We take great care in preparing and packaging every order, especially our one-of-a-kind crystals and fragile mineral specimens.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and size of your order, your delivery address, and the shipping service selected.

Available shipping options may include USPS and FedEx services, depending on the destination and package requirements.

Processing & Tracking

Once your order has been prepared for shipment, tracking information will be sent to the email address provided at checkout.

Customers are responsible for providing a complete and accurate name, shipping address, and email address when placing an order.

Please review your information carefully before completing your purchase. Sol & Terra Mercantile is not responsible for delays, misdelivery, or additional shipping costs caused by incorrect or incomplete information supplied by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be resent.

Delivery Times

Delivery estimates shown at checkout are provided by the shipping carrier and are estimates only.

Weather, holidays, natural disasters, carrier delays, service interruptions, and other circumstances outside of our control may affect delivery times.

Sol & Terra Mercantile cannot guarantee a specific delivery date once a package has been accepted by the carrier.

Delivered Packages

Once tracking confirms that an order has been delivered to the shipping address provided at checkout, Sol & Terra Mercantile is not responsible for theft, porch piracy, or loss occurring after delivery.

If your tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, your local carrier office, or the shipping carrier.

Damaged Packages

We package our crystals and fragile items carefully, but damage can occasionally occur during transit.

If your order arrives damaged, Sol & Terra Mercantile must be notified on the same day the carrier marks the package as delivered.

Please retain the item, shipping box, packing materials, and shipping label.

Damage documentation must include photographs of:

• The exterior of the shipping box from all sides
• Any visible crushing, punctures, tears, moisture, or other damage
• The interior packing materials
• The damaged item from multiple angles
• The shipping label

Video documentation is also encouraged whenever possible.

If the shipping box arrives visibly damaged, please photograph the unopened package before removing the contents.

This documentation may be required to submit a claim with the carrier or shipping insurance provider. Please refer to our Return & Refund Policy for additional information regarding damaged shipments.

One-of-a-Kind & Fragile Items

Many Sol & Terra Mercantile crystals and mineral specimens are one-of-a-kind. Extra care and protective materials may be used when packing large, heavy, or fragile pieces.

Because of the unique nature of these items, an identical replacement may not be available if a shipping claim is approved.