Refund policy

Return & Refund Policy

All sales from Sol & Terra Mercantile are final. Because many of our crystals, jewelry pieces, ritual goods, and curated items are one-of-a-kind or limited in nature, we do not accept returns, exchanges, or cancellations once an order has been placed.

Crystals and natural mineral specimens are created by the Earth and may contain natural inclusions, fissures, pits, texture variations, mineral deposits, asymmetry, or other characteristics unique to the stone. These are part of the natural character of the specimen and are not considered defects or damage. We make every effort to photograph and describe each item accurately, though colors may appear slightly different depending on lighting and screen settings.

Customers are responsible for providing a complete and accurate name, shipping address, and email address at checkout. Tracking information is sent using the contact information provided with the order. Sol & Terra Mercantile is not responsible for packages delivered to an incorrect address supplied by the customer. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Once tracking confirms that a package has been delivered to the address provided at checkout, Sol & Terra Mercantile is not responsible for theft, porch piracy, or loss occurring after delivery. If a delivered package cannot be located, the customer should contact the shipping carrier and local delivery office directly.

If an item arrives damaged in transit, Sol & Terra Mercantile must be notified on the same day the carrier marks the package as delivered. Please do not discard the shipping box, packing materials, wrapping, or damaged item, as these are required for an insurance claim.

Damage claims must include:

Clear photographs of the exterior of the shipping box from all sides, especially any crushed, torn, punctured, wet, or visibly damaged areas

• Photographs of the interior packaging and protective materials
• Clear photographs of the damaged item from multiple angles
• Photographs of the shipping label
• Video of the package and item, when possible

If the shipping carton is visibly damaged before opening, please photograph the unopened package before removing the contents.

Once we receive the required documentation, we will assist with submitting a claim through the applicable shipping carrier or shipping insurance provider. Customers may be asked to provide additional information, retain the damaged item and packaging, or make them available for inspection while the claim is being processed.

Any refund, replacement, or other resolution for shipping damage will be handled after the claim has been reviewed. Because many Sol & Terra Mercantile pieces are one-of-a-kind, an identical replacement may not be available.

Shipping delays caused by the carrier, weather, natural disasters, service interruptions, or other circumstances outside of our control are not considered grounds for a refund.

If Sol & Terra Mercantile sends the incorrect item or makes an error in fulfilling your order, please contact us promptly so we can make it right.

By completing a purchase from Sol & Terra Mercantile, you acknowledge and agree to this Return & Refund Policy.